Box with the flaps open.
Amazon has a wonderful procedure in place for returning items, however if an item is missing you will spend a good deal of time searching through their site trying to fix the problem. I finally found a way to address the problem with customer service and received a reply to my email within two hours. I was issued a refund by their policy and when I went to reorder the item found it is no longer available. Any way, everything is resolved and it only took half a day to do it.
At least the book was in the package and from what I've read so far it's a very complete listing of tourist railroads, streetcars, museums, diner trains and depot museums. If you are interest in trains this seems to be a good reference book
Today I plan to do more reading, watch the game and enjoy the good life. Another tough day.
Amazon isn't usually that careless. Glad they were very accommodating.
ReplyDeleteEnjoy the game and your book.
I agree, their packaging usually leans to overkill. Once I figured out how to contact them they took care of everything like always.
DeleteI sure am.
DeleteThat is surprising. Glad Amazon did the right thing by you...eventually.
ReplyDeleteThe taping man must have blinked when my package went by. Amazon has always done right by me.
DeleteI agree that Amazon's service is usually pretty good..Too bad you were not able to order a replacement.
ReplyDeleteWell, maybe tat was just a clue that I didn't need it.
DeleteOh bummer on the missing piece! Enjoy those booklets though.
ReplyDeleteThat was the part of the order I really wanted.
DeleteWow, that's amazing, and disappointing. I've ordered lots of things from Amazon.com, and have always received the items boxed and packed very well, and usually they arrive before I expect them.
ReplyDeleteI'm glad the book made it, though, in good shape. It seemed like that was the important thing you ordered, and lots more fun than a GPS sunshield. Can you order one of those from your GPS manufacturer's website?
The sun shade was an after thought. Rand McNally has them for $20.00, but the one from Amazon was $7.00 Not sure I want to pay $20.00.
DeleteI've had nothing but good experiences with Amazon's Customer Service. Enjoy your book.
ReplyDeleteMe too, that's why I always go back.
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