Thursday, July 25, 2013

What's the deal

Checking the UPS tracking information yesterday afternoon  showed my package from Amazon had been dropped off at the office. The two items I ordered, The Tourist Trains Guidebook and the 7" sun shield for my GPS unit were waiting my attention. When I picked up the package it didn't feel like it had been packed well so I was apprehensive when I began to tear it open. That's when I found out I didn't have to tear anything. Amazon had failed to tape the ends of the box and instead just inserted the flaps into the box. This is when I discovered the 7" GPS sun screen didn't make the trip, at least the entire trip.

Box with the flaps open.
  
Amazon has a wonderful procedure in place for returning items, however if an item is missing you will spend a good deal of time searching through their site trying to fix the problem. I finally found a way to address the problem with customer service and received a reply to my email within two hours. I was issued a refund by their policy and when I went to reorder the item found it is no longer available. Any way, everything is resolved and it only took half a day to do it.

At least the book was in the package and from what I've read so far it's a very complete listing of tourist railroads, streetcars, museums, diner trains and depot museums. If you are interest in trains this seems to be a good reference book

Today I plan to do more reading, watch the game and enjoy the good life. Another tough day.

13 comments:

  1. Amazon isn't usually that careless. Glad they were very accommodating.

    Enjoy the game and your book.

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    Replies
    1. I agree, their packaging usually leans to overkill. Once I figured out how to contact them they took care of everything like always.

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  2. That is surprising. Glad Amazon did the right thing by you...eventually.

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    Replies
    1. The taping man must have blinked when my package went by. Amazon has always done right by me.

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  3. I agree that Amazon's service is usually pretty good..Too bad you were not able to order a replacement.

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    Replies
    1. Well, maybe tat was just a clue that I didn't need it.

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  4. Oh bummer on the missing piece! Enjoy those booklets though.

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    Replies
    1. That was the part of the order I really wanted.

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  5. Wow, that's amazing, and disappointing. I've ordered lots of things from Amazon.com, and have always received the items boxed and packed very well, and usually they arrive before I expect them.

    I'm glad the book made it, though, in good shape. It seemed like that was the important thing you ordered, and lots more fun than a GPS sunshield. Can you order one of those from your GPS manufacturer's website?

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    Replies
    1. The sun shade was an after thought. Rand McNally has them for $20.00, but the one from Amazon was $7.00 Not sure I want to pay $20.00.

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  6. I've had nothing but good experiences with Amazon's Customer Service. Enjoy your book.

    ReplyDelete

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